Privacy Policy

Makhzan Orthodontics  |  https://makhzanorthodontics.com/

Effective Date: November 05, 2026

This Website Privacy Policy explains how Makhzan Orthodontics (“Practice,” “we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with https://makhzanorthodontics.com/ and related Website features. This policy applies to information collected through the Website and related digital communications. It does not replace our HIPAA Notice of Privacy Practices, which governs protected health information (“PHI”) maintained by the Practice.

1. Information We Collect

Information You Provide

Depending on how you use the Website, you may provide information such as your name, email address, telephone number, mailing address, appointment preferences, insurance or billing information, and information you choose to include in a form, email, text message, or other communication.

Information Collected Automatically

When you use the Website, we or service providers acting on our behalf may collect technical and usage information such as IP address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from IP address, date and time of access, and interactions with Website features. This information may be collected through cookies, pixels, logs, analytics tools, and similar technologies.

Communications Information

If you call, email, text, or otherwise communicate with us, we may collect the contact information and content necessary to respond, document the communication, or provide requested services.

2. Health Information and HIPAA

Some information you provide to the Practice may be PHI under HIPAA or other health privacy laws. PHI maintained by the Practice is governed by our Notice of Privacy Practices in addition to applicable law. The Website Privacy Policy does not authorize a use or disclosure of PHI that is not otherwise permitted by applicable health privacy law.

Do not submit highly sensitive health information through a general Website contact form or ordinary email unless the Practice specifically directs you to do so. When available, use a patient portal or another communication method designated by the Practice for sensitive information.

3. How We Use Information

We may use information collected through the Website to:

  • operate, maintain, secure, and improve the Website;
  • respond to questions and requests;
  • schedule, confirm, or manage appointments;
  • provide patient services and administrative support;
  • send service, appointment, billing, or account communications;
  • measure Website performance and understand how visitors use the Website;
  • detect, investigate, and prevent fraud, misuse, security incidents, or other harmful activity;
  • comply with legal, regulatory, professional, and contractual obligations; and
  • send marketing or promotional communications when permitted by law and consistent with any consent requirements.

4. How We Disclose Information

We may disclose information in the following circumstances:

  • Service providers. We may use vendors that provide hosting, scheduling, communications, analytics, payment, security, IT, marketing, or other services on our behalf. When a vendor creates, receives, maintains, or transmits PHI on our behalf and qualifies as a HIPAA business associate, we require a business associate agreement when required by law.
  • Health care and payment activities. We may use or disclose health information as permitted by applicable law for treatment, payment, health care operations, and other purposes described in our Notice of Privacy Practices.
  • Legal and safety purposes. We may disclose information when required or permitted by law, legal process, professional obligations, or when reasonably necessary to protect rights, safety, security, or prevent fraud or abuse.
  • With your direction or authorization. We may disclose information when you direct us to do so or when you provide a valid authorization.
  • Business changes. If the Practice undergoes a merger, acquisition, reorganization, or transfer of assets, information may be transferred as permitted by law and subject to applicable privacy obligations.

5. Cookies, Analytics, and Online Tracking Technologies

The Website may use first-party and third-party cookies, analytics tools, pixels, and similar technologies to support Website functionality, security, measurement, and advertising. The specific tools used may change over time.

We do not intend to use tracking technologies in a manner that impermissibly discloses PHI. When a tracking or technology vendor receives PHI on our behalf and qualifies as a business associate, we will use the vendor only as permitted by applicable law and with a business associate agreement when required. We do not rely on a Website cookie banner or this Privacy Policy alone as authorization to disclose PHI when HIPAA requires a different permission or authorization.

You can control many cookies through your browser settings. Disabling cookies may affect certain Website features. Where applicable law requires additional choices or opt-out mechanisms, we will provide them as required.

6. Advertising and Marketing

We may use non-PHI Website information to measure advertising effectiveness or promote our services, subject to applicable law. We do not sell or rent PHI. We do not sell or rent mobile phone numbers or SMS opt-in information to third parties for their own marketing. We do not disclose PHI to third-party advertising platforms for marketing unless the disclosure is permitted by applicable health privacy law and any required authorization has been obtained.

7. Text Messages

If you opt in to text messaging, we may use your mobile number to send the communications described in our Website Terms of Service and in the applicable opt-in disclosure. Message frequency varies and message and data rates may apply. You can opt out of recurring texts by replying STOP. For help, reply HELP or contact us at the information below.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information under our control. No website, email system, or method of electronic transmission or storage can be guaranteed to be completely secure. If we become aware of a breach requiring notice under applicable law, we will provide required notifications.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, to provide services, maintain business and clinical records, comply with legal and professional obligations, resolve disputes, and enforce agreements. PHI and patient records may be subject to specific retention requirements that differ from general Website information.

10. Third-Party Websites and Services

The Website may contain links to or integrations with third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information directly to a third party.

11. Children and Minors

Our Website is intended primarily for adults and for parents or legal guardians seeking orthodontic information or services for minors. We do not knowingly seek to collect personal information directly from children under 13 through general Website features without appropriate parental involvement or as otherwise permitted by law. Patient information about minors may be collected from parents or legal guardians as part of treatment and practice operations.

12. Your Choices and Requests

You may contact us to request that we update or correct contact information, stop non-required marketing communications, or address questions about Website information. Requests concerning your medical or dental record, accounting of disclosures, restrictions, confidential communications, amendments, or other HIPAA rights are governed by our Notice of Privacy Practices.

If another law applicable to you provides additional rights regarding non-PHI personal information, we will respond to a properly submitted request as required by that law. We may need to verify your identity before acting on a request.

13. Changes to This Policy

We may update this Website Privacy Policy from time to time. The revised policy will be posted on the Website with an updated effective date. Material changes will be handled as required by applicable law.

14. Contact Us

Questions about this Website Privacy Policy may be directed to:

Questions About This Policy?

Contact Makhzan Orthodontics and our team will help. For requests about your dental record or other HIPAA rights, please refer to our Notice of Privacy Practices.